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February's theme? Stop losing meetings to dumb reasons. Reps who forgot to block Thanksgiving. Prospects who wanted to rebook but the link expired. Small friction with real pipeline impact. Both fixed and live now.
You've got 47 reps. Thanksgiving is Thursday. You sent three Slack reminders to block their calendars. Somehow, Jake in Austin didn't see them and a prospect just booked him for 9 AM on turkey day. Classic.
Holidays lets admins create account-level dates that automatically remove assigned users from the routing pool. The holiday assignments cannot be overridden by reps and separate calendar blocks are no longer required. Import pre-built templates for the US, UK, Canada, Australia, or India with one click, or create custom dates (company offsites, annual kickoffs, that obscure state holiday your Arizona reps keep forgetting to mention). Assign holidays to everyone, specific teams, or individual users. Your US team gets July 4th, your India team gets Diwali, and Jake finally gets his Thanksgiving. 🦃
Prospect no-showed Monday's call. By Wednesday, they're ready to rebook, but the reschedule link expired. Now they're submitting a fresh form, re-entering the queue, and your attribution is a mess.
The reschedule window now goes up to 72 hours after the original meeting time. Set it to whatever fits your sales cycle. Prospects get more time to find a slot that works. SDRs get a wider window to revive no-shows before they go cold. And when a call does happen and needs a follow-up? Reps can reschedule instead of booking fresh. No duplicate records, no CRM cleanup. 🔄
