DATA PROCESSING AGREEMENT
Effective date: 3rd November 2022
Last updated on: 7th June 2023
This Data Processing Agreement (the “DPA”) constitutes a legally binding agreement between RevenueHero Inc (“Company”) and the entity (“Customer”) on whose behalf Company Processes Personal Data under the Terms and Conditions available at https://revenuehero.io/terms (the “Terms”). The Company and the Customer are hereinafter referred to individually as a “Party” and collectively as the “Parties”.
This DPA forms an integral part of the Terms and is applicable where the Company Processes Customer’s Personal Data forming part of the Customer Data.
1. Definitions
Terms not specifically defined herein shall have the meaning ascribed thereto in the Terms. In this DPA, the following terms shall have the following meanings:
“Data Protection Laws” shall mean the data protection laws that is applicable to the Company in connection with this DPA, including but not limited to
(a) the GDPR;
(b) in respect of the UK, the GDPR as saved into United Kingdom by virtue of section 3 of the United Kingdom European Union (Withdrawal) Act 2018 (“UK GDPR”) and the Data Protection Act, 2019 (together, “UK Data Protection Laws”);
(c) the Swiss Federal Data Protection Act and its implementing regulations (“Swiss DPA”); and
(d) the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”); in each case, as may be amended, superseded or replaced.
“GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
“Personal Data” shall mean any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person forming a part of Customer Data.
“Restricted Transfer” means:
(i) where the GDPR applies, a transfer of Personal Data from the EEA to a country outside the EEA which is not subject to an adequacy determination by the European Commission;
(ii) where the UK GDPR applies, a transfer of Personal Data from the UK to any other country which is not based on adequacy regulations pursuant to Section 17A of the Data Protection Act 2018; and
(iii) where the Swiss DPA applies, a transfer of Personal Data to a country outside of Switzerland which is not included on the list of adequate jurisdictions published by the Swiss Federal Data Protection and Information Commissioner.
“Sensitive Personal Information” shall mean information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. It also includes information about an individual's criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
“Standard Contractual Clauses” or “SCCs” means
(i) where the GDPR applies, the standard contractual clauses as approved by the European Commission (Implementing Decision (EU) 2021/914 of 04 June 2021) Implementing Decision (EU) 2021/914 of 04 June 2021) and available at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914 (“EU SCCs”);
(ii) where the UK GDPR applies, the International Data Transfer Addendum to the EU SCCs issued by the UK Information Commissioner, Version B1.0, in force from 21 March 2022 set forth as Schedule D (“UK SCCs”) and
(iii) where the Swiss DPA applies, the applicable standard data protection clauses issued, approved or recognized by the Swiss Federal Data Protection and Information Commissioner (the “Swiss SCCs”) (in each case, as updated, amended or superseded from time to time).
“Controller”, “Data Subject”, “Personal Data Breach”, “Processor” and “Process(ing)” shall have the meaning given to them in the GDPR.
2. Scope and Responsibilities
2.1. This DPA applies to Processing of Personal Data forming part of the Customer Data
2.2. The Company shall Process Personal Data only on the Customer’s behalf and at all times only in accordance with this DPA. For the avoidance of doubt, the Company shall be the Processor where Customer is the Controller of the Personal Data and where Customer is the Processor, the Company shall be the sub-processor of Personal Data.
2.3. Within the scope of the Terms, each Party shall be responsible for complying with its respective obligations as Controller and Processor under Data Protection Laws.
3. Term and Termination
3.1. This DPA becomes effective upon the Customer subscribing to the Service(s) by agreeing to the Terms. It shall continue to be in force and effect as long as the Company is Processing Personal Data pursuant to the Terms and shall terminate automatically thereafter.
3.2. Where amendments are required to ensure compliance of this DPA or a Schedule with Data Protection Laws, the Parties shall make reasonable efforts to agree on such amendments upon the Customer’s request. Where the Parties are unable to agree upon such amendments, either Party may terminate the Terms in accordance with the termination procedure contained therein.
4. Processing Instructions
4.1. The Company will Process Personal Data in accordance with the Customer’s instructions. This DPA contains the Customer’s initial instructions to the Company. The Parties agree that the Customer may communicate any change in its initial instructions to the Company by way of amendment to this DPA, which shall be signed by the Parties.
4.2. For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new Processing purpose is introduced) will require a prior agreement between the Parties and, where applicable, shall be subject to the contract change procedure under the respective agreement.
4.3. The Company shall without undue delay inform the Customer in writing if, in its opinion, an instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing.
5. Processor Personnel
The Company will restrict its personnel from Processing Personal Data without authorization. The Company will impose appropriate contractual obligations upon its personnel, including relevant obligations regarding confidentiality, data protection, and data security.
6. Disclosure to Third Parties; Data Subjects Rights
6.1. The Company will not disclose Personal Data to any government agency, court, or law enforcement except with the Customer’s written consent or as necessary to comply with applicable mandatory laws. If the Company is obliged to disclose Personal Data to a law enforcement agency, the Company agrees to give the Customer reasonable notice of the access request prior to granting such access, to allow the Customer to seek a protective order or other appropriate remedy. If such notice is legally prohibited, the Company will take reasonable measures to protect the Personal Data from undue disclosure as if it were the Company’s own confidential information being requested and shall inform the Customer promptly as soon as possible if and when such legal prohibition ceases to apply.
6.2. In case the Customer receives any request or communication from Data Subjects which relate to the Processing of Personal Data ("Request"), the Company shall reasonably provide the Customer with full cooperation, information, and assistance ("Assistance") in relation to any such a Request where instructed by Customer.
6.3. Where the Company receives a Request, it shall
(i) not directly respond to such Request,
(ii) forward a Request to the Customer within five (5) business days of identifying the request as being related to the Customer
(iii) and provide Assistance according to further instructions from the Customer.
7. Technical and Organizational Measures
The Company shall implement and maintain appropriate technical and organizational security measures to ensure that Personal Data is Processed according to this DPA, to provide assistance and protect Personal Data against a Personal Data Breach ("TOMs"). Such measures shall include the measures set out in Schedule B.
8. Assistance with Data Protection Impact Assessment
8.1. Where a Data Protection Impact Assessment ("DPIA") is required under applicable Data Protection Laws for the Processing of Personal Data, the Company shall provide, upon request, to the Customer any information and assistance reasonably required for the DPIA including assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to the Company’s obligations under this DPA.
8.2. The Customer shall pay the Company reasonable charges for providing the assistance in clause 8, to the extent that such assistance cannot be reasonably accommodated within the normal provision of the Service(s).
9. Information Rights and Audit
9.1. The Company shall, in accordance with Data Protection Laws, make available to the Customer on request in a timely manner such information as is necessary to demonstrate compliance by the Company with its obligations under the Data Protection Laws.
9.2. The Company shall, upon reasonable notice, allow for and contribute to audits of its Processing of Personal Data, as well as the TOMs (including data Processing systems, policies, procedures, and records), during regular business hours and with minimal interruption to its business operations. Upon Customer’s written request at reasonable intervals, the Company shall make available to Customer relevant information regarding the Company’s Processing of Personal Data in the form of Company’s most recent third-party audits and certifications, which may include audit reports such as SOC 2 Type 1 to ensure compliance with Company’s obligations set out in this DPA. Customer agrees that such third-party audits and certifications are sufficient to demonstrate Company’s compliance with the obligations set out in this DPA.
9.3. The Customer shall pay the Company reasonable costs of allowing or contributing to audits or inspections in accordance with Clause 9.2 where the Customer wishes to conduct more than one audit or inspection every twelve (12) months.
9.4. The Company will immediately refer to the Customer any requests received from national data protection authorities that relate to its Processing of Personal Data.
9.5. The Company undertakes to reasonably cooperate with the Customer in its dealings with national data protection authorities and with any audit requests received from national data protection authorities.
10. Personal Data Breach Notification
In respect of any Personal Data Breach (actual or reasonably suspected), the Company shall:
10.1. notify the Customer of a Personal Data Breach within seventy-two (72) hours after becoming
aware of the Personal Data Breach involving the Company or a subcontractor without undue delay.
10.2. provide reasonable information, cooperation and assistance to the Customer in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities.
11. Use of sub-processors
11.1. The Company has the Customer’s general authorisation for the engagement of third-party sub-processors from an agreed list, as set forth in Schedule A. The Company will notify the Customer’s account administrator of any intended changes to that list through the appointment or replacement of any sub-processor at least fifteen (15) days in advance. The Customer may object to the Company’s appointment or replacement of a sub-processor prior to its appointment or replacement, provided such objection is based on reasonable grounds relating to data protection. In such an event, the Company will either not appoint or replace the sub-processor or, if this is not possible, the Company may suspend or terminate the Service(s) (without prejudice to any fees accrued prior to such suspension or termination).
11.2. Where the Company, with the Customer’s authorization engages a sub-processor, it shall do so only by way of a binding written contract which imposes on the sub-processor essentially the same data protection obligations as the ones imposed on the Company under this DPA and in accordance with Art. 28 of the GDPR.
11.3. Where the sub-processor fails to fulfil its data protection obligations under the subcontracting agreement, the Company shall remain fully liable to the Customer for the fulfillment of its obligations under this DPA and for the performance of the sub-processor’s obligations.
12. International Data Transfers
12.1. The Parties agree that when the transfer of Personal Data from the Company to the Customer is a Restricted Transfer and applicable Data Protection Laws require that appropriate safeguards are put in place, such transfer shall be subject to the appropriate Standard Contractual Clauses, which shall be deemed incorporated into and form part of this DPA as follows:
(a) In relation to transfers of Personal Data originating from the EEA and subject to the EU GDPR, the SCCs shall apply, completed as follows:
(i) Module 2 (Controller to Processor) shall apply where the Customer is a Controller and the Company is a Processor. Module 3 (Processor to Processor) shall apply where the Customer is a Processor and the Company is a sub-processor;
(ii) In Clause 7, the optional docking clause will apply;
(iii) in Clause 9(a), Option 2 shall apply;
(iv) in Clause 11, the optional language will not apply;
(v) in Clause 17, Option 1 will apply, and the EU SCCs will be governed by German law;
(vi) in Clause 18(b), disputes shall be resolved before the courts of Bonn, Germany;
(vii) Annex I, II and III of the EU SCCs shall be deemed completed with the information set out in Schedule A, B and C to this DPA respectively; and
(b) In relation to transfers of Personal Data originating from Switzerland and subject to the Swiss DPA, the EU SCCs as implemented under sub-paragraph (a) above will apply with the following modifications and shall constitute the Swiss SCCs:
(i) references to Regulation (EU) 2016/679; shall be interpreted as references to the Swiss DPA;
(ii) references to specific Articles of Regulation (EU) 2016/679; shall be replaced with the equivalent article or section of the Swiss DPA;
(iii) references to “EU”, “Union”, “Member State”, and “Member State law” shall be replaced with references to “Switzerland” or “Swiss law”;
(iv) the term “member state” shall not be interpreted in such a way as to exclude Data Subjects in Switzerland from the possibility of suing for their rights in their place of habitual residence (i.e., Switzerland);
(v) Clause 13(a) and Part C of Annex I are not used and the “competent supervisory” is the Swiss Federal Data Protection Information Commissioner;
(vi) references to the “competent supervisory authority” and “competent courts” shall be replaced with references to the “Swiss Federal Data Protection Information Commissioner” and “applicable courts of Switzerland”;
(vii) in Clause 17, the Standard Contractual Clauses shall be governed by the laws of Switzerland; and
(viii) With respect to transfers to which the Swiss DPA applies, Clause 18(b) shall state that disputes shall be resolved before the applicable courts of Switzerland.
(c) Where the UK GDPR applies, the UK SCCs shall apply to transfers of Personal Data originating in the UK to any other country not recognized by the competent United Kingdom regulatory authority or governmental body for the United Kingdom as providing an adequate level of protection for Personal Data.
12.2. For the purposes of descriptions in the SCCs, the Customer agrees that it is the “data exporter” and the Company is the “data importer”.
12.3. The Parties agree that if the Standard Contractual Clauses are replaced, amended or no longer recognized as valid under Data Protection Laws, or if a Supervisory Authority and/or Data Protection Law requires the adoption of an alternative transfer solution, the data exporter and data importer will:
(i) promptly take such steps requested including putting an alternative transfer mechanism in place to ensure the processing continues to comply with Data Protection Laws; or
(ii) cease the transfer of Personal Data and at the data exporter’s option, delete or return the Personal Data to the data exporter.
13. Deletion or Return of Personal Data
Upon termination of the Customer’s account, the Company will delete all Customer Data in accordance with the procedure set forth in the Terms, by which all Customer Data shall be deleted
within fifteen (15) days from the termination of the Customer’s account. This requirement shall not apply to the extent that the Company is permitted by the applicable law to retain some or all of the Personal Data, in which event the Company shall isolate and protect the Personal Data from any further Processing
14. CCPA Obligations
Notwithstanding anything to the contrary in this DPA, this Clause 14 shall apply to the Processing of the Personal Information of the residents of the State of California, USA and shall override any conflicting terms in the rest of the DPA. In this Clause, the terms “Business”, “Service Provider”, “Personal Information”, “Consumers”, “Sell”, and “Share”, shall have the meaning given in the CCPA.
14.1. The Customer acknowledges and agrees that the Customer is the Business and the Company is the Service Provider with respect to Personal Information of Consumers (as those terms are understood under the CCPA) disclosed by the Customer to the Company forming part of Service Data.
14.2. The Company will not Sell, or Share the Personal Information of the Consumers that the Company processes on the Customer’s behalf for providing the Services under the Agreement and this DPA.
14.3. The Company will not retain, use, or disclose Personal Information of the Consumers that the Company processes on the Customer’s behalf when providing the Services under the Agreement and this DPA for any purpose other than for the specific purposes.
14.4. The Company will not combine the Personal Information that is received from or on the Customer’s behalf with Personal Information that is received from or on behalf of any other person or persons or from the Company’s direct interaction with the Consumers except as permitted under the CCPA.
14.5. The Company will delete the Personal Information at the Customer’s direction as per a Consumer request for deletion of the Personal Information and will also direct any of the Sub-processor engaged to delete such Personal Information within 15 days of any deletion request. The Company shall not directly respond to a Consumer’s deletion request without the Customer’s prior authorization unless legally compelled to do so.
14.6. The Company acknowledges and agrees that the Customer shall be responsible for providing the required notice to Consumers with respect to sharing their Personal Information with the Company.
14.7. The Company acknowledges that the Customer has the right upon notice to take reasonable and appropriate steps to stop and remediate the unauthorized use of the Personal Information.
14.8. During the term of the Agreement, to the extent that Customer, in the Customer’s use of the Services, do not have the ability to address a request from Consumers, including a request to delete Personal Information, the Company shall provide reasonable cooperation to assist the Customer to respond to any such requests from individuals Consumers or applicable data protection authorities relating to the processing of Personal Information under the Agreement and/or this DPA when the Customer is required to respond to such requests under CCPA. In the event that any such request is made directly to the Company, the Company shall not respond to such communication directly without the Customer’s prior authorization, unless legally compelled to do so.
14.9. The Company shall notify the Customer immediately if the Company determines that Company can no longer comply with the obligations under CCPA.
14.10. The Company certifies that Company understands the restrictions in this Clause and will comply with such restrictions.
15. Miscellaneous
15.1. In case of any conflict, the provisions of this DPA shall take precedence over the Terms or provisions of any other agreement with the Company.
15.2. No Party shall receive any remuneration for performing its obligations under this DPA except as explicitly set out herein or in another agreement.
15.3. Where this DPA requires a “written notice” or “written request”, such notice or request can also be communicated per email to the other Party. Notices shall be sent to the contact persons set out in Schedule A.
15.4. Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
15.5. Should individual provisions of this DPA become void, invalid, or non-viable, this shall not affect the validity of the remaining conditions of this DPA.
SCHEDULE A
A. LIST OF PARTIES UNDER THE SCCs
Data exporter(s):
The data exporter is the entity that has subscribed to the Terms and their contact details are as provided by them while subscribing to the Terms.
Signature & Date:
By entering into the Terms, the data exporter is deemed to have signed these SCCs incorporated herein, including their Annexes, as of the Effective Date of the DPA.
Data importer(s):
Name: RevenueHero Inc
Address: 2093 Philadelphia Pike #8778 Claymont, DE 19703
Contact person’s name, position, and contact details:
Name: Sudharshan Karthik
Designation: CEO
Contact: support@revenuehero.io
Activities relevant to the data transferred under these Clauses: As specified in Part B of Schedule A
Signature & Date: By entering into the Terms, Data Importer is deemed to have signed these SCCs incorporated herein, including their Annexes, as of the Effective Date of the DPA.
Role (controller/processor): Processor/sub-processor of the data exporter
B. DESCRIPTION OF TRANSFER
Categories of data subjects whose personal data is transferred: Unless provided otherwise by the data exporter, transferred Personal Data relates to the following categories of Data Subjects: data exporter’s customers, data exporter’s users, admins or other individuals whose Personal Data is transmitted or made available to the data importer by the data exporter in the course of data exporter’s use of Services.
Categories of personal data transferred: The transferred Personal Data concerns the following categories of data:The data exporter determines the categories of Personal Data which could be transferred per theService(s) as stated in the Terms. Such categories may include the following categories of data: name, phone numbers, e-mail address, designation, photograph, system access/usage/authorization data, and any application-specific data transferred by authorized personnel.
Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.
No sensitive data transferred.
The data exporter shall not disclose (and shall not permit any individual to disclose) any Sensitive Personal Information to the data importer for processing. The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis) Personal Data is transferred on a continuous basis during the term of the Customer’s account.
Nature of the processing Collection, recording, organisation, storage, retrieval, use, disclosure by transmission or otherwise making available, restriction (whether or not by automated means). Purpose(s) of the data transfer and further processing
Personal Data is transferred in the course of access and use by the data exporter of the Services so that the data importer may provide, support, maintain and improve the Services. The data importer may further transfer Personal Data to third-party service providers that host and maintain the data importer’s applications, backup, storage, and other services as specified in the section on sub-processors below. These third-party service providers may have access to or Process Personal Data for the purpose of providing these services to the data importer. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period Upon termination of the data exporter’s account, the data importer will delete all Personal Data in accordance with clause 13 of the DPA. For transfers to (sub-) processors, also specify the subject matter, nature, and duration of the processing
infromation retrieval
monitoring
C. COMPETENT SUPERVISORY AUTHORITY
In respect of the SCCs:
Module 2: Transfer Controller to Processor
Module 3: Transfer Processor to Processor
Where the Customer is the data exporter, the supervisory authority shall be the competent supervisory authority that has over the Customer in accordance with Clause 13 of the SCCs.
SCHEDULE B
TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
The technical and organizational measures to ensure the security of Personal Data are mentioned in the Company’s security policy which you may request access to by writing to the Company at support@revenuehero.io.
SCHEDULE C
LIST OF SUB-PROCESSORS. As specified in Schedule A - Section B.
SCHEDULE D
This UK SCCs shall stand included as an addendum to the EU SCCs set implemented under Clause12.1 (a) of this DPA.
Part 1: Tables
For data transfers from the United Kingdom that are subject to the UK SCCs, the UK SCCs will be
deemed entered into (and incorporated into this Data Processing Addendum by this reference) and
completed as follows:
(a) In Table 1 of the UK SCCs, the Parties’ details and key contact information shall be as set
forth in Schedule A.A.
(b) In Table 2 of the UK SCCs, information about the version of the Approved EU SCCs,
modules and selected clauses which this UK SCC is appended to shall be as set forth in Clauses 11.1
and 12.1(a)(i), (ii), (iii), (iv) of this DPA.
(c) In Table 3 of the UK SCCs:
(i) Annex 1A: List of Parties: Parties are as set forth in Schedule A.A.
(ii) Annex 1B: Description of Transfer: Description of Transfer is as set forth in Schedule A.B.
(iii) Annex II: Technical and organisational measures including technical and organisational measures to ensure the security of the data: TOMs are as set forth in Schedule B.
(iv) Annex III: List of Sub processors: Sub processors are as set forth in Schedule A.B.(d) In Table 4 of the UK SCCs, both the data importer and the data exporter may end the UK
SCCs in accordance with the terms of the UK SCCs.
Part 2: Mandatory Clauses:
Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2February 2022, as it is revised under Section 18 of those Mandatory Clauses.